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Bilingual Call Center Agent Resume Sample
1234 Sample lane, chicago, vermont, USA
Bilingual Call Center Agent with over 3 years of Call Centre experience. Areas of expertise include (insert your areas of expertise). Proven ability to (insert your proven track record). drive to produce strong results , go getter , planning ability , fluent in spanish and English.
justn takes on the conventional and the most unconventional challenges to deliver results that exceed expectations; possesses strong interpersonal and leadership skills for any employer looking for rare talent
Walter White, Director of Day Care
American Call Centre Inc, chicago, vermont, 2006 to Present
Bilingual Call Center Agent
- Handle inbound calls and dispatching appropriate staff in an urgent manner
- Keeping a professional manner to each call conducted
- Entering accurate information into an in-house software program
- Delivered orientation on the CRM and computers
- Have a strong sense of urgency with all projects
- On-time to work for all 24/7 rotating shifts
- Successfully passed a Federal Clearance and drug check
- Translated for Bilingual (French/English) training classes
- Ideal candidate will have experience working within a high volume call centre
- Closed over 96% of calls in outbound customer service
- Super-user for advanced computer programs and Microsoft Office.
CERTIFICATIONS AND PUBLICATIONS
- Certified Bilingual Call Center Agent.
- Call Centre News Weekly, Overcoming Limitations In Call Centre, 2008.
Call Centre societies
- North American Bilingual Call Center Agent Society.
- National Call Centre Association.
- degreee Degree, University of vermont, 2002.
- Bilingual Call Center Agent Diploma, College of chicago, 1999.
- Call Centre Certificate, vermont Technical Institute, 1999.
- Call Centre Society, Fundraiser, 2003 – 2009.
- youth addictions Call Centre, Treasurer, 2002 – Present.