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Contact Center CSR Resume Sample

Hating writing your Contact Center CSR resumes? Well you might be not alone. As a CSR it actually is not uncommon to hate writing resumes. Right after all, how do you summarize years of work experience into a page or two? Sadly most employers want to see your resumes just before they agree to determine you for an interview.

Be sure to check out our Call Center Agent Resume

Contact Center CSR Resume Sample

liam SMITH

1234 Sample court, clarksville, west virginia, USA

Cellular: 768-8900



summary of qualifications

Contact Center CSR with over 3 years of customer service experience. Areas of expertise include (insert your areas of expertise). Proven ability to (insert your proven track record). honest , takes initiative , problem solver , fluent in mandarin and English.


liam takes on the conventional and the most unconventional challenges to deliver results that exceed expectations; possesses strong interpersonal and leadership skills for any employer looking for rare talent

Walter White, Director of Day Care


career history
American Call Centre Inc, clarksville, west virginia, 2006 to Present

Contact Center CSR

  • Lead and assist the Customer Care team in meeting and exceeding organizational KPI’s
  • Exceeded sales and service targets by 15% for four consecutive months.
  • Trained new call centre staff and prepare all training materials
  • Manage day-to-day activities of Customer Care role and ensure superior customer service is provided consistently
  • Manage and provide leadership to new staff including sharing work assignments and performance management
  • Monitor, analyze and report on department performance (weekly, monthly, quarterly, annually)
  • Develop effective ways to raise levels of operational and customer service performance
  • Establish and maintain effective relationships with all internal and external customer
  • Various duties including sales and marketing campaigns for clients as needed



  • Certified Contact Center CSR.
  • Call Centre News Weekly, Overcoming Limitations In Call Centre, 2008.

professional memberships

  • North American Contact Center CSR Society.
  • National Call Centre Association.


  • degreee Degree, University of west virginia, 2002.
  • Contact Center CSR Diploma, College of clarksville, 1999.
  • Call Centre Certificate, west virginia Technical Institute, 1999.


  • Call Centre Society, Fundraiser, 2003 – 2009.
  • alzheimer society Call Centre, Treasurer, 2002 – Present.