Sample Call Center Agent Resume 2
After all, how do you summarize years of work experience into a page or two? Well love’em or hate’em, unfortunately most employers want to see your Call Center Agent resume before they agree to see you for an interview. If resume writing is not your strength, but you are searching for work, then you are in luck. Here is a sample Call Center Agent resume for you on your next job application.
This is a good Call Center Agent sample resume, that will help you stand out from the crowd. Use this Call Center Agent sample resume as a template and you will be well on your way to landing your next job interview. Until our next post, we wish you much luck and success in your career goals.
Call Center Agent Sample Resume
Call Center Agent with over 6 years of customer service experience. Areas of expertise include (copy paste). Proven ability to (copy paste). Detailed oriented with strong work ethic, problem-solving, communication, interpersonal and teamwork skills. Fluent in English and Spanish.
“Emily takes on the conventional and the most unconventional challenges to deliver results that exceed expectations; strong leadership skills will make Emily an asset to any employer looking for rare talent”
Walter White, Director of customer service
1234 Example Street, Vancouver, British Columbia, Canada
Email: Call Center Agentfirstname.lastname@example.org
Global Customer Service Call Center Inc, Austin, Texas, 2006 – Present
Call Center Agent
Worked shift-work in a a team oriented, fun, fast-paced and rapidly growing call center for a large 24/7 telecommunications company. Handled calls regarding phone, internet, mobile data and cellular products and plans. Applied highly organized, self-motivated traits to acheive aggressive weekly targets set by department. Maintained a high energy level, a can-do attitude and a track record of success in meeting customer needs in high-pressure situations. Putting customer service first, worked in a 24/7 operation and exceeded service standards consistently.
- Processing phone orders for cell phone plans, internet service, home alarm monitoring and phone service.
- Reading and responding to customer inquiries related to billing, service and pricing.
- Developing and presenting customer service protocols for call center to ensure consistent practice
- Reaching out to business and residential customers for business development and improved average revenue per user by 18%
- Maintained accurate and complete customer data base and records and other administrative office duties
ACADEMIC AND PROFESSIONAL CREDENTIALS
Bachelors of customer service, University British Columbia, 1998.
Customer service Certificate, BC Technical Institute, 1999.
Certified Call Center Agent.
South American Call Center Agent Society.
European Call Center Agent Association.
Cancer Society, Spanish Interpreter, 2003 – 2009.
Children’s Hospital, Phone Fundraiser, 2002 – Present.
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