This Client Care CSR sample resume quickly catches an employer’s attention with a unique educational background of a religious studies degree and Customer Service certification. In addition, this CV highlights key job traits such as imaginative , cheerful , and positive attitude and focuses on an ability to produce strong results while maintaining excellent customer service . Use this sample Client Care CSR resume like a template on your next Customer Service job application.Be sure to check out our Customer Service resume samples.
Client Care CSR Resume Sample
4112 Sample highway, inglewood, illinois, USA
Client Care CSR with over 3 years of Customer Service experience. Areas of expertise include (insert your areas of expertise). Proven ability to guide cross-functional team meetings(insert your proven track record). Fluent in german and English, good listener , hard-working , positive attitude .
jeremiah has become the most valuable member of my team, and a role model for new staff , problem solver , strong interpersonal skills and practical for any employer looking for rare talent
Walter White, Director of Customer Service
Client Care CSR
- Actively listen to customers requests and inquires
- Built rapport with each customer by greeting them warmly by their name
- Trained new CSR’s on department procedures and the “All STAR Service” program
- Evaluated and made decisions regarding exceptions to payment plan and fees
- Made alternate payment arrangements that was a win-win for all
- Managed and utilized time effectiveness to ensure department meets requires service levels for improved customer satisfaction
- Proactively identified and communicated policy transactions and impact to customer billing
- Provided exceptional customer service by responding to all inbound customer calls and written correspondences results
- Retain policyholders who inquire about canceling through open listening, negotiation and policy review
CERTIFICATIONS AND PUBLICATIONS
- Certified Client Care CSR
- Customer Service publicationn – keys to researching , 2002
- North American Client Care CSR Society
- National Customer Service Association
education and training
- Customer Service Society, charity drive organizer , 2010 – Present.
- international medical corps , volunteer treasurer , 2005 – Present.