Customer Service Representative Resume Sample
This resume presents a unique education of a bachelor of Health and Benefits Planning degree along with Customer Service certification. Use this sample Customer Service Representative resume like a template on your next Customer Service job application.
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Customer Service Representative Resume Sample
john SMITH
1624 Sample court, billings, missouri, USA
Cellular: 768-8900
Email: sample-resumeegreatresumexample.com
Customer Service Representative with over 3 years of Customer Service experience. Areas of expertise include Benefits Plans Administration, Life Insurance, (insert your areas of expertise). Proven ability to think independently and take direction (insert your proven track record). Fluent in vietnamese and English, tolerant, drive to produce strong results, positive attitude.
john has leadership and organizational skills that have been invaluable to our department, leadership qualities, strong interpersonal skills and practical for any employer looking for rare talent
Dexter Godrick, Director of Customer Service
Customer Service Representative – Benefits Plans
- Trained new resps on the process of authorization for treatment
- Handled over 125 calls a day regarding Benefit and Eligibility information
- Achieved highest stats on collecting unpaid bills to win “Top Collector” award
- Ensured all customer account computer data is input correctly, data error rate is less than 1%
- Responded to billing and payment issues and explained company policies with diplomacy
- Consistently met established productivity, schedule adherence, and quality standards
- Acted as resource desk for complex customer material requests
- Explained benefits, coordinated physician assignments while providing excellent customer service
- Resolved customer service inquiries which could include negotiating payment arrangements on overdue accounts
CERTIFICATIONS AND PUBLICATIONS
- Certified Customer Service Representative
- Customer Service Benefits Plans Publication – keys to researching, 2001
Customer Service associations
- North American Customer Service Representative Society
- National Customer Service Association
education
- bachelor of Health and Benefits Degree, University of missouri, 2005
- Customer Service Representative Diploma, College of billings, 2004
- Customer Service Certificate, missouri Technical Institute, 2009
charity
- Customer Service Society, Volunteer charity drive organizer, 2009 – Present.
- anti-poverty group, volunteer supervisor, 2000 – Present.
