Delivery Company CSR Resume Sample

This Delivery Company Customer Service Rep sample resume and highlights an ability to set high standards of professionalism and showcases key job traits such as pragmatic, drive to produce strong results, and planning ability.

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Delivery Company Customer Service Rep Resume Sample

jackson SMITH

1602 Sample road, berkeley, mississippi, USA
Cellular: 768-8900
Email: sample-resumeegreatresumexample.com

Delivery Company Customer Service Rep with over 3 years of Customer Service experience. Areas of expertise include (insert your areas of expertise). Proven ability to set high standards of professionalism (insert your proven track record). Fluent in ukrainian and English, adaptable, honest, problem solver.

jackson has a pleasant and encouraging attitude is one of the most hardworking and responsible members of our organization, problem solver, strong interpersonal skills and drive to produce strong results for any employer looking for rare talent

Dexter Godrick, Director of Customer Service

Delivery Company Customer Service Rep Aid in A/R collections as needed

• Aided in installation of 7400 new accounts
• Answered phones and handled various questions from diverse customer base
• Established strong rapport with key decision makers, reviewed invoices 2 days prior to scheduled delivery day
• Communicated fleet repairs as needed to Service Manager and ensured junior staff checked loads in the a.m.
• Educated customers on procedures such as billing, loss charges, abuse charges
• Completed daily truck report and make sure load is secure at all times
• Followed standard operating procedures on all route operations, running route in sequence indicated
• Initiated relationships with customers at various levels of responsibility, re.g. from porters to presidents)
• Kept immediate supervisors informed via e-mail of all concerns at accounts re.g. personnel changes, competitive concerns, service complaints)
• Maintained all locker room areas/linen storage areas, keeping them neat, clearly marked and well stocked on communication forms
• Managed appropriate inventory levels for all items as dictated by customer needs
• Obtained sales leads through customer referrals or new business developments
• Operated routes in an efficient and complete manner, created safe procedures for customer property, work rules and vehicle parking issues
• Solicited and responded to all service complaints or requests in a professional and complete manner
• Utilized training and tools provided by supervisory personnel in a safe manner

CERTIFICATIONS AND PUBLICATIONS

Customer Service memberships

educational credentials

community involvement