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Level 1 Help Desk Resume Sample

Help Desk Resume Sample

This may be a great Help Desk sample resume, that can aid you stand out from the crowd. Use this Help Desk sample resume as a template and you’ll be properly in your method to landing your subsequent job interview. Till our subsequent post, we wish you significantly luck and good results inside your search for a Help Desk job and career objectives in Information Technology.

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Help Desk Resume Sample



sean SMITH

1234 Sample road, glendale, district of columbia, USA
Cellular: 768-8900


candidate profile


Help Desk with over 3 years of Information Technology experience. Areas of expertise include Microsoft Outlook and Exchange, Sharepoint, Citrix Terminal Server, Mobile technologies (Blackberries, Citrix, VPN), Active Directory administration, networking (DHCP, DNS) (insert your areas of expertise). Proven ability to promote accountability(insert your proven track record). Fluent in german and English, honest , analytical , problem solver .


sean takes on the conventional and the most unconventional challenges to deliver results that exceed expectations; possesses strong interpersonal and leadership skills for any employer looking for rare talent

Walter White, Director of Day Care


work history


American Information Technology Inc, glendale, south carolina, 2002 to Present

Help Desk

  • Acted as Customer Support Analyst I for busy hospital and applied best practice regarding HCP hardware and software applications
  • Resolved problem/issue on the initial call. Ensured all pertinent information regarding each call is tbe logged intour call tracking application database.
  • Followed through to resolution and accurate recording of information and data.
  • Supported a variety of IT systems spanning international boundaries which will allow you to expand your experience and skill set.
  • Work with leading edge network and service management systems and tools including server virtualization.
  • Participated in a profit sharing program which rewards your talent for improving network reliability and meeting the needs of end users
  • Collaborated with an outstanding internal and external of I.T. professionals for projects from $20K to $100K



  • Certified Help Desk.
  • Information Technology News Weekly, Overcoming Limitations In Information Technology, 2002.

professional associations

  • North American Help Desk Society.
  • National Information Technology Association.

qualifications and credentials

  • Information Technology Degree, University of pennsylvania, 2005
  • Help Desk Diploma, College of glendale, 2009.
  • Information Technology Certificate, washington Technical Institute, 2003.

community responsibility

  • Information Technology Society, Fundraiser, 2003 – Present.
  • alzheimer society Information Technology, Treasurer, 2010 – Present.