Telecom Project Management Resume Sample
1234 Sample Ave • St Willow NY 8877
firstname.lastname@example.org • 123-456-7890
To work in an environment where creativity and performance are encouraged, valued, and rewarded. This position should challenge my talents, benefit from my professional experience and lead to continued career success.
Over the course of my career, I have benefited from the knowledge learned by experience as well as the fine mentoring given to me by special individuals.
I possess an exceptional talent in writing documentation and addressing customers. I have received many letters of commendation from users of my current application applauding my level of professionalism and my willingness to always strive for quality work.
I believe that my presence within any organization will be an asset and I look forward to new and challenging projects. I also look forward to the opportunity of learning new technologies and meeting new people who will not only benefit from my level of expertise, but will continue to teach me new and exciting aspects of our business.
May 2003 – December 2006 ABC Telecom
Project Manager Network Services Group
Project Manager with the Metrics Management Analysis Team, supporting the entire ABC Telecom footprint, coast to coast.
2 time Verizion Excellence Award finalist for the creation of the OBIP Project (Operations Business Intelligence Portal). Also, a 2 time winner of above mentioned award.
Act as the Subject Matter Expert & single point of contact for the Associate Quality Safety Administration (AQSA) application, which tracked and charted the productivity of the associate staff and the compliance of the management staff.
Created the application and oversaw its progress from infancy to deployment. Completed writing brand new training documentation; method & procedures, as well as a NetLearn (on line training) Course for the AQSA application.
Act as the single point of contact for all mainframe access applications, assumed the role of Departmental Approver for the entire Network Services organization in July 2004. Responsible for tracking and ensuring the proper application requests were processed in a timely manner, as well as direct those whom I was unable to assist to the correct location.
Extensive training in WebEx demonstrations as well as Sametime Meeting Center demonstrations.
Successfully trained 100% of the management staff within ABC Telecom via WebEx and Sametime as it applied to the AQSA application.
Wrote and distributed all methods and procedures as well as updates to all AQSA users throughout the entire ABC Telecom footprint footprint.
Interact with ALL levels of management with poise, respect, and intelligence.
March 1998 –May 2003 Global Telecom/ABC Telecom
Project Manager Network Services
Project Manager for the Competitive Markets Performance Standards (CMPS) project throughout the North and Mid Atlantic States.
Traveled extensively to all locations from Maine to West Virginia providing hands on training for all users accessing the CMPS application. This application was designed to assist the first level manager by automated the process of conducting monthly/quarterly observations on quality, safety, and customer contact information.
Worked extensively with all levels of management to ensure a smooth transition to a new application.
Conduct formal audits on the Global Telecom Region to ensure compliance with the project guidelines and initiatives. Produce valid data on efficiency of workforce. Track and analyze strengths and weaknesses of organization with regard to productivity, quality, customer care and safety.
Nominated for the VEA award for work on the CMPS project – declared a finalist.
June 1997 – March 1998 Global Telecom North
Analyst Network Services
Responsible for the development and analysis of data for distribution to central offices, ranging from Maine to West Virginia. Results reported to Vice President (John Bell) and used for future budget allocation. Trends are analyzed and standards created for use with budget, volumes, employee performance, absence, safety, etc. Customize reports to measure trends for specific areas.
Act as single point of contact for all levels of management to answer any questions or concerns.
February 1997 – June 1997 NATIONAL – New York
Staff Manager Mid-State CO & Special Services
Responsible for the tracking of Productivity through Work Force Administration database. Develop reports to set corporate standards for measuring and publishing data on productivity and efficiency of the work force.
Act as single point of contact for all levels of management with regards to data collection and posting. Answer all questions and trouble shoot any problems as they arose.
January 1991 – January 1997 NATIONAL – New York
Executive Assistant Various NATIONAL organizations
(Science & Technology / Engineering & Construction)
Duties included, but were not limited to:
-Maintain personnel files/database -Craft/Management payroll
-Invoice/Voucher preparation -Budget tracking
-Training coordinator -Conference/Travel arrangements
-Data collection/distribution -New Applicant tracking/processing
-Test scheduling/preparation -Customer Quality Assurance
-Union/Management grievance resolution -Benefits
-Salary coordination -Supervise clerical staff
-Interpret Policies & Practices
Throughout this phase of my career I was responsible for a grand total of 5 directors, all their direct reports, as well as splicing technicians and linemen.
December 1988 – January 1991 NATIONAL Business Information Systems
Customer Service Administrator Office Systems Division
Directly responsible for the input and tracking of new business customers. Tracking involved sale of systems, ongoing maintenance and intermittent repair occurrences and frequencies. Responsible for the dispatch and ultimate resolution of troubles encountered in the suburban area. Troubles involved municipal emergency services, hospitals and other institutions. Provided pertinent data on the sale and maintenance of new systems, and overtime.
July 1987 – December 1988 NATIONAL Business Information Systems
Manager Assistant RDAMS (Maintenance Center)
Supervised clerical staff with the implementation & administration of new database system. Project was completed within an aggressive time frame measuring 97% accuracy. Processing of weekly and monthly payroll, maintaining personnel binders, and all administrative duties.
June 1986 – July 1987 NATIONAL Business Information Systems
Dispatching Clerk RDAMS (Maintenance Center)
Receive, prioritize, dispatch, & close trouble reports for the Tri-State area.
B.S SUNY Empire State College 2002
Business, Managmentment and Economics with a concentration in Management.
Lotus Notes, Microsoft Office, etc.,
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