Technical Support Help Desk Resume Sample
Technical Support Help Desk Resume Sample
Also in this sample Help Desk or Help Desk resume, we have added a summary section that highlight the core competencies needed for a Help Desk such as (core ksa). Once more, this section is created to draw attention rapidly to the reader to critical job needs particularly targeted to the Help Desk job.
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Help Desk Resume Sample
parker SMITH
1234 Sample highway, gilbert, massachusetts, USA
Cellular: 768-8900
Email: sample-resume@greatresumexample.com
Help Desk with over 3 years of Information Technology experience. Areas of expertise include proficiency with Windows platform, infrastructure technologies including network, voice, unix, process and procedures documentation (insert your areas of expertise). Proven ability to set high standards of professionalism(insert your proven track record). Fluent in Czech and English, reliable , takes initiative , problem solver .
parker takes on the conventional and the most unconventional challenges to deliver results that exceed expectations; possesses strong interpersonal and leadership skills for any employer looking for rare talent
Walter White, Director of Day Care
Help Desk
- Adhered to established service levels, quality standards, and best practices
- Provided triage support for all hardware and peripherals related to the Workplace environment
- Worked as part of a team providing support t0 global business units and the technology community
- Helped internal clients navigate in-house developed applications and Tools
- Assisted internal clients with audio video, teleconferencing and training reservations
- Directed users to the appropriate Subject Matter Expert to resolve complex or business-specific issues
- Entered accurately new and updated records for database and closure of 98% of tickets and issues
- Documentation collaboration with the global technology community
- Trained end users via the phone, in real time when necessary
- Provided phone support for troubleshooting basic Windows and Citrix based platforms and applications
- Identified reoccurring issues which may require root cause analysis
CERTIFICATIONS AND PUBLICATIONS
- Certified Help Desk.
- Information Technology News Weekly, Overcoming Limitations In Information Technology, 2007.
professional memberships
- North American Help Desk Society.
- National Information Technology Association.
educational credentials
- Information Technology Degree, University of arizona, 2002
- Help Desk Diploma, College of gilbert, 2009.
- Information Technology Certificate, minnesota Technical Institute, 2001.
community involvement
- Information Technology Society, Fundraiser, 2001 – Present.
- alzheimer society Information Technology, Treasurer, 2001 – Present.
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